Return & Refund Policy

Return Period

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all original tags attached, and in its original packaging. You will also need to provide proof of purchase, such as a receipt or order confirmation.

To initiate a return, please contact us at n0rv3x0@gmail.com.

Please note that returned items should be sent to the following address:

2509 Esztergom, Szalézi utca 12/B, Apartment 4/1
Hungary

If your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at n0rv3x0@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you have received the wrong product, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care and beauty products

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Unfortunately, we cannot accept returns or issue refunds for sale items or gift cards.

Exchanges

If you would like to exchange an item, the fastest way is to return the original product. Once your return has been approved, you can place a new order for the item you would like instead.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To qualify, the item must be returned in its original condition: unused, unworn, with all original tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at n0rv3x0@gmail.com.